Frequently Asked Questions
What You Need to Know Before Your Visit.
Tickets, visits, families, and practical information. You can quickly find the answer by topic or by using the search function.
8 answers
TicketsDo I have to select a specific appointment date when making a purchase?
No. An online ticket is not tied to a specific date and is valid for six months from the date of purchase.
TicketsHow do I get my ticket after I pay?
After the payment is successfully processed, it will appear on the confirmation page, and you will also receive it via email as a PDF file containing a QR code.
TicketsCan I buy tickets for multiple locations in a single order?
No. A single shopping cart can only contain tickets for one location. To purchase tickets for another location, create a separate order.
FamiliesHow many QR codes do I get with a family ticket?
The family package includes one ticket, so you'll receive one shared QR code.
VisitIs a reservation required in advance?
You do not need a reservation for a regular individual visit. We recommend that schools and larger groups schedule their visit in advance.
VisitAre all locations wheelchair-accessible?
Conditions vary by location. You can always find the latest information on the page for the museum you’ve selected; if you have specific needs, please contact us before your visit.
PaymentDo you accept benefit vouchers?
Yes, we accept select benefit vouchers at our registers. The current list of supported providers is listed in the information for each location.
ContactWho should I contact with a question about a specific location?
On the Contact page, select “Specific Location” as the subject in the form and choose the appropriate museum. We will forward your message to the appropriate team.
Try a shorter search term or send us your question.
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